Application of the Think Aloud and System Usability Scale (SUS) Methods in Usability Evaluation in Online Transportation Applications for the Elderly
DOI:
https://doi.org/10.30871/jaic.v9i2.9191Keywords:
Online Transportation Application, Elderly Users, System Usability Scale, Think aloud, UsabilityAbstract
Technological advancements have driven the adoption of online transportation applications by various user groups, including the elderly. However, limitations in cognitive aspects and digital experiences cause barriers to application use. This study was conducted to evaluate the usability of online transportation applications for elderly users using the Think Aloud and System Usability Scale (SUS) methods. The evaluation was carried out through a series of tests with eight elderly respondents to measure effectiveness, efficiency, and user satisfaction. The Think Aloud method was used to explore the experiences and difficulties faced by the elderly on the application interface, respondents verbally expressed their thoughts and feelings during the testing process. The Think Aloud testing process is analyzed to identify the specification of the requirements that form the basis for the redesign of the application. The measurement results showed that the average application effectiveness value increased from 85% in the initial design to 100%. Efficiency values show a significant improvement from the initial design of 73% to 100% in the proposed improvement design. The average SUS score before the improvement was 61.25 in the marginal category, and increased to 81.25 in the acceptable category after the improvement design. The results of this study confirm that optimizing design based on the needs of the elderly can improve the user experience and accessibility of online transportation services.
Downloads
References
[1] B. Harto et al., Transformasi Bisnis di Era Digital (Teknologi Informasi dalam Mendukung Transformasi Bisnis di Era Digital), no. August. Jambi: PT. Sonpedia Publishing Indonesia Redaksi, 2023.
[2] N. R. Sar, S. W. Nugroho, R. Sulistyowati, R. Agustina, K. T. Yulianto, and G. Anggraeni, Statistik Penduduk Lanjut Usia 2024. Badan Pusat Statistik, 2024. [Online].
[3] S. D. Kusumaningrum, H. P. Putro, N. Tou, R. Rahmadi, and C. Effendy, “Implementasi Aplikasi Tingkat Kemandirian Lansia Berbasis Shiny App,” J. UII Autom., vol. 2, no. 1, 2021, [Online]. Available: https://journal.uii.ac.id/AUTOMATA/article/view/17382
[4] M. D. R. Putri, R. K. Kinasih, and N. N. Nabila, “Kesertaan Warga Senior Jakarta pada Sistem Transportasi Era Industri 4.0,” Rekayasa Sipil, vol. 9, no. 2, p. 71, 2020, doi: 10.22441/jrs.2020.v09.i2.05.
[5] D. Setyaningrum et al., “Aplikasi Gojek Untuk Memenuhi Kebutuhan Masyarakat,” J. Gov. Public Adm., vol. 1, no. 3, pp. 356–367, 2024.
[6] R. Anisa and O. Marleen, “Analisis Usability Aplikasi Hijra Bank Berbasis ISO 9241-11 dengan Menggunakan Metode Partial Least Square (PLS),” J. Eksplora Inform., vol. 12, no. 1, pp. 14–23, 2022, doi: 10.30864/eksplora.v12i1.1005.
[7] S. R. Wicaksono, Usability Testing. Malang: CV. Seribu Bintang, 2023. doi: 10.1201/9781032702049-8.
[8] M. Sulistiya, Z. Mu’afi, S. R. Natasia, H. Herlina, and M. Yusuf, “Penerapan Metode Think Aloud untuk Evaluasi Usability pada Website Dinas Pendidikan dan Kebudayaan Kota MNO,” J. Telemat., vol. 16, no. 1, pp. 25–32, 2021, doi: 10.61769/telematika.v16i1.389.
[9] P. M. Lestari, I. M. A. Pradnyana, and G. A. Pradnyana, “Usability Testing Menggunakan Model PACMAD Pada Aplikasi Mobile Tabanan Dalam Genggaman,” Res. J. Comput. Inf. Syst. Technol. Manag., vol. 4, no. 1, p. 53, 2021, doi: 10.25273/research.v4i1.7070.
[10] I. G. B. B. Sadewa, D. G. H. Divayana, and I. M. A. Pradnyana, “Pengujian Usability pada Aplikasi E-SAKIP Kabupaten Buleleng Menggunakan Metode Usability Testing,” Inser. Inf. Syst. Emerg. Technol. J., vol. 1, no. 2, pp. 76–87, 2020, doi: 10.23887/insert.v1i2.25975.
[11] E. Kaban, K. Candra Brata, and A. Hendra Brata, “Evaluasi Usability Menggunakan Metode System Usability Scale (SUS) Dan Discovery Prototyping Pada Aplikasi PLN Mobile (Studi Kasus PT. PLN),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 4, no. 10, pp. 3281–3290, 2020.
[12] W. Welda, D. M. D. U. Putra, and A. M. Dirgayusari, “Usability Testing Website Dengan Menggunakan Metode System Usability Scale (Sus)s,” Int. J. Nat. Sci. Eng., vol. 4, no. 3, pp. 152–161, 2020, doi: 10.23887/ijnse.v4i2.28864.
[13] R. Pramudita, R. W. Arifin, A. N. Alfian, N. Safitri, and S. D. Anwariya, “Penggunaan Aplikasi Figma Dalam Membangun Ui/Ux Yang Interaktif Pada Program Studi Teknik Informatika Stmik Tasikmalaya,” J. Buana Pengabdi., vol. 3, no. 1, pp. 149–154, 2021, doi: 10.36805/jurnalbuanapengabdian.v3i1.1542.
[14] S. M. Yolanda S, H. Tolle, and H. M. Az-Zahra, “Perancangan Desain Interaksi Aplikasi Direktori Kota Malang Modul Informasi Pendidikan Dengan Metode Human Centered Design Dan Think Aloud,” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 5, no. 3, pp. 1196–1203, 2021, [Online].
[15] N. A. Murti, “Analisis Usability Testing Pada Aplikasi Transportasi Online Untuk Mengukur Kepuasan Pengguna,” JSiI (Jurnal Sist. Informasi), vol. 7, no. 1, p. 19, 2020, doi: 10.30656/jsii.v7i1.2102.
[16] M. S. Tuloli, R. Patalangi, and R. Takdir, “Pengukuran Tingkat Usability Sistem Aplikasi e-Rapor Menggunakan Metode Usability Testing dan SUS,” Jambura J. Informatics, vol. 4, no. 1, pp. 13–26, 2022, doi: 10.37905/jji.v4i1.13411.
[17] A. Salsabila, M. Uliartha, and H. Setiawan, “Evaluasi Usability Pada Aplikasi Matahari Mall Dengan Metode Think Aloud Dan System Usability Scale,” J. Inf. Syst. Manag. Digit. Bus., vol. 2, no. 1, pp. 18–28, 2024.
[18] T. Wahyuningrum, Mengukur Usability Perangkat Lunak, no. 1596. Sleman: Dee Pubblish, 2021.
[19] C. N. Kurniawan, B. Zaman, and S. Bahri, “Analisis Usability Pada Website Ayomulai Menggunakan Metode System Usability Scale,” J. Technol. Res. Inf. Syst. Eng., vol. 9, no. 2, pp. 90–102, 2022, doi: 10.55645/jtriste.v9i2.381.
[20] M. Zakaria, A. Ansori, R. I. Rokhmawati, and D. Priharsari, “Evaluasi dan Perbaikan Antarmuka Pengguna Kursus Perpajakan Daring Piranha Smart Center dengan Pendekatan Human-Centered Design,” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 6, no. 1, pp. 333–342, 2022, [Online].
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Aneke Putri Nadila, Tranggono, Mega Cattleya Prameswari Anissa Islami
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) ) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
