Digital Marketing Strategy on Fashion Industry among Z Generation in Batam City

  • Tri Susanti Universitas Internasional Batam
  • Mangapul Siahaan Universitas Internasional Batam
Keywords: Digital Marketing, Brand Equity, Consumer Perceived Value, Purchase Intention, Fashion Industry, Generation Z

Abstract

The Internet has become a part of society in almost all areas of business. The popularity of the internet causes increase in the needs of the community, especially generation z which has a major influence on daily life. Information that is spread through social networks is a solution to the needs of generation z. They can make purchases online by utilizing digital media and available information. This study was conducted to determine the effect of digital marketing on online purchase intention of generation z in Batam City in the fashion industry through brand equity and consumer perceived value. This study uses an explanatory sequential mixed method that combines both quantitative and qualitative methods. Data collection on the quantitative method was carried out by distributing questionnaires to 404 respondents and analyzed by using the Structural Equation Modeling (SEM) using SPSS Statistics 25 and SPSS AMOS 22. The qualitative method was carried out by interviewing 20 sources and analyzed by classifying the data used to support quantitative results. This study shows that digital marketing does not have a positive effect on online purchase intentions, digital marketing does not have a positive effect on online purchase intentions through brand equity as a mediator, and digital marketing has a positive effect on online purchase intentions through consumer perceived value as a mediator.

Downloads

Download data is not yet available.

References

Gazzola, P., Pavione, E., Pezzetti, R., & Grechi, D. (2020). Trends in the fashion industry. The perception of sustainability and circular economy: A gender/generation quantitative approach. Sustainability (Switzerland), 12(7), 1–19. https://doi.org/10.3390/su12072809

Fashion Worldwide. (2021). Statistica.

https://www.statista.com/outlook/dmo/ecommerce/fashion/worldwide?currency=usd

Rachmadi, T. (2020). The Power Of Digital Marketing. TIGA Ebook. https://books.google.co.id/books/about/The_Power_Of_Digital_Marketing.html?id=RCzyDwAAQBAJ&redir_esc=y

Zollo, L., Filieri, R., Rialti, R., & Yoon, S. (2020). Unpacking the Relationship between Social Media Marketing and Brand Equity: The Mediating Role of Consumers’ Benefits and Experience. Journal of Business Research, 117, 256–267. https://doi.org/10.1016/j.jbusres.2020.05.001

Jaya, I. P. G. I. T., & Prianthara, I. B. T. (2020). Role of Social Media Influencers in Tourism Destination Image: How Does Digital Marketing Affect Purchase Intention? 426(Icvhe 2018), 9–20. https://doi.org/10.2991/assehr.k.200331.114

Stefanus Kaihatu, T. (2020). Purchase Intention of Fashion Product As an Impact of Digital Marketing, Mediated By Customer Engagement in the Generation Z. Jurnal Manajemen Pemasaran, 14(2), 61–66. https://doi.org/10.9744/pemasaran.14.2.61

Munsch, A. (2021). Millennial and Generation Z Digital Marketing Communication and Advertising Effectiveness: A Qualitative Exploration. Journal of Global Scholars of Marketing Science, 31(1), 10–29. https://doi.org/10.1080/21639159.2020.1808812

Febriyantoro, M. T., & Arisandi, D. (2018). Pemanfaatan Digital Marketing Bagi Usaha Mikro, Kecil dan Menengah pada Era Masyarakat Ekonomi Asean. Jurnal Manajemen Dewantara, 1(2), 61–76. http://ejournal.stiedewantara.ac.id/index.php/JMD/issue/view/32

Sulaksono, J., & Zakaria, N. (2020). Peranan Digital Marketing Bagi Usaha Mikro, Kecil, Dan Menengah (UMKM) Desa Tales Kabupaten Kediri. Generation Journal, 4(1), 41–47. https://doi.org/10.29407/gj.v4i1.13906

Santoso, R. (2020). Review of Digital Marketing & Business Sustainability of E-Commerce During Pandemic Covid19 In Indonesia. Jurnal Ilmu Ekonomi Terapan, 5(2), 36–48.

Cooley, J. (2018). Introduction: Business-to-Business Marketing in China: Digital or Traditional? In The Digitization of Business in China. https://doi.org/10.1007/978-3-319-79048-0

Levitskaya, A., & Yanioglo, N. (2018). Digital Marketing Technologies as An Effective Tool for Promotion of Tourism in The Republic of Moldova. Marketing and Digital Technologies, 2(3), 77–84. https://doi.org/10.15276/mdt.2.3.2018.5

Aji, P. M., Nadhila, V., & Sanny, L. (2020). Effect of Social Media Marketing on Instagram towards Purchase Intention: Evidence from Indonesia’s Ready-to-drink Tea Industry. International Journal of Data and Network Science, 4(2), 91–104. https://doi.org/10.5267/j.ijdns.2020.3.002

Dastane, O. (2020). Impact of Digital Marketing on Online Purchase Intention: Mediation Effect of Customer Relationship Management. Journal of Asian Business Strategy, 10(1), 142–158. https://doi.org/10.18488/journal.1006.2020.101.142.158

Khan, A. S., Bilal, M., Saif, M., & Shehzad, M. (2020). Impact of Digital Marketing on Online Purchase Intention: Mediating Effect of Brand Equity & Perceived Value. Inst. Bus. Manag, September, 1–50.

Gao, D. (2018). Research on the Influencing Factors of Customer’s Purchase Intention in the Context of Content Marketing. Advances in Social Science, Education and Humanities Research (ASSEHR), 184(Icesem), 1184–1189. https://doi.org/10.2991/icesem-18.2018.277

Pratama, M. A., & Kusumawardhani, A. (2021). The Influence of Digital Marketing on Brand Equity Mediating By Brand Awareness. Diponegoro Journal of Management, 10(4), 1–7.

Basri, H., Toyibah, D., Fakhri, M., Musahar, H. D., Wati, W., Idad, R. N., & Apriliah, W. (2020). Sistem Informasi Layanan Digital Puskesmas Berbasis Android. Jurnal Teknologi Dan Open Source, 6(2), 7.

Sulistiani, H., Miswanto, M., Alita, D., & Dellia, P. (2020). Pemanfaatan Analisis Biaya dan Manfaat dalam Perhitungan Kelayakan Investasi Teknologi Informasi. Edutic - Scientific Journal of Informatics Education, 6(2).

https://doi.org/10.21107/edutic.v6i2.7220

Martin, R., Fitriano, A., Novia, D., & Boni, N. (2021). The Influence of Digital Marketing, Brand Awareness, and Sales Promotion on the Purchase Decision of Lenovo Laptop at PT . Dayamega Pratama. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 4, 11791–11804.

Djafarova, E., & Bowes, T. (2021). ‘Instagram made Me buy it’: Generation Z Impulse Purchases in Fashion Industry. Journal of Retailing and Consumer Services, 59(xxxx), 102345. https://doi.org/10.1016/j.jretconser.2020.102345

Kalu, F. (2019). The Impact of Social Media Influencer Marketing on Purchase Intention from an Irish Male Millennial’s Perception : A Case Study of Irish Fashion Industry. August, 1–81.

Llopis-Amorós, M. P., Gil-Saura, I., Ruiz-Molina, M. E., & Fuentes-Blasco, M. (2019). Social Media Communications and Festival Brand Equity: Millennials vs Centennials. Journal of Hospitality and Tourism Management, 40(February), 134–144. https://doi.org/10.1016/j.jhtm.2019.08.002

Lissitsa, S., & Kol, O. (2019). Four Generational Cohorts and Hedonic m-shopping: Association Between Personality Traits and Purchase Intention. Electronic Commerce Research, June. https://doi.org/10.1007/s10660-019-09381-4

Wahyuni, S., & Praninta, A. (2021). The Influence of Brand Equity and Service Quality on Purchase Decisions on Garuda Indonesia Airline Services. Research Horizon, 1(1), 28–38. https://doi.org/10.54518/rh.1.1.2021.28-38

Ghanadiof, O. (2021). The Ultimate Influences of Brand Equity Dimensions on Consumer Decision in Hi-Tech Market. Academic Journal of Research and Scientific Publishing, 3(27), 27–46. https://doi.org/10.52132/ajrsp.e.2021.272

Almestarihi, R., Al-Gasawneh, J. A., Al-Jabali, S., Gharaibeh, M. K., Odai, E., & Nusairat, N. M. (2021). The Impact of Social Media Marketing on Brand Loyalty. Turkish Journal of Computer and Mathematics Education, 12(6), 4073–4088.

Tukiran, M., Tan, P. H. P., & Sunaryo, W. (2021). Obtaining Customer Satisfaction by Managing Customer Expectation, Customer Perceived Quality and Perceived Value. Uncertain Supply Chain Management, 9(2), 481–488. https://doi.org/10.5267/j.uscm.2021.1.003

Bilgin, Y. (2020). The Influence of Social MEdia Frienship on Brand Awareness and Purchase Intention: Evidence from Young Adult Consumers. International Journal of Marketing, Communication and New Media, 8, 54–77.

Nisa, C., & Pramesti, D. A. (2020). How Do Effective Digital Marketing and Brand Ambassador Stimulate Purchase Intention Today? Atlantic Press, 436, 365–367.

https://doi.org/10.2991/assehr.k.200529.075

Kota Batam dalam Angka 2021. (2021). Badan Pusat Statistik Kota Batam. https://batamkota.bps.go.id/publication/2021/02/26/8ac016beb63971b8ca555369/kota-batam-dalam-angka-2021.html

Humne, R. (2020). Identification of Ways in Which Brand Image Gets Impacted Due to Online Advertisements Adopted by An Organisation : A Case Study of Zara. May.

Yuvaraj, S., & Indumathi, R. (2018). Influence of Digital Marketing on Brand Building. International Journal of Mechanical Engineering and Technology (IJMET), 9(7), 235–243.

Alwan, M., & Alshurideh, M. T. (2022). The Effect of Digital Marketing on Purchase Intention: Moderating Effect of Brand Equity. International Journal of Data and Network Science, 6(3), 837–848. https://doi.org/10.5267/j.ijdns.2022.2.012

R. Lesmana, A. S. Widodo, and N. Sunardi, “The Formation of Customer Loyalty From Brand Awareness and Perceived Quality through Brand Equity of Xiaomi Smartphone Users in South Tangerang,” J. Pemasar. Kompetitif, vol. 4, no. 1, p. 1, 2020, doi: 10.32493/jpkpk.v4i1.7211.

Laksamana, P. (2018). Impact of Social Media Marketing on Purchase Intention and Brand Loyalty: Evidence from Indoneia’s Banking Industry. International Review of Management and Marketing, 8, 13–18.

N. N. Hien and T. N. H. Nhu, “The Effect of Digital Marketing Transformation Trends on Consumers’ Purchase Intention in B2B Businesses: The Moderating Role of Brand Awareness,” Cogent Bus. Manag., vol. 9, no. 1, 2022, doi: 10.1080/23311975.2022.2105285

Published
2022-11-24
How to Cite
[1]
T. Susanti and M. Siahaan, “Digital Marketing Strategy on Fashion Industry among Z Generation in Batam City”, JAIC, vol. 6, no. 2, pp. 148-158, Nov. 2022.
Section
Articles