BUSINESS PROCESS DEVELOPMENT IN CENTER OF EXCELLENCE TO ENHANCE OPERATIONAL OPTIMIZATION

Authors

  • Izzatul Jannah Business Management, Batam State Polytechnic
  • Frisca Yuliana Hutagalung
  • Tia Rivani
  • Sarima Siregar
  • Nadia Fathurrahmi Lawita
  • Dewi Junita
  • Susi Lestari

DOI:

https://doi.org/10.30871/jama.v9i1.9393

Keywords:

Business Process, Business Process Diagram, Center of Excellence, Business Process; Business Process Diagram; Center of Excellence

Abstract

This research aims to develop business processes at the Center of Accounting and Fintech (CoE Afintec) Polibatam. The analysis of this business process development is an effort to improve operational efficiency and support the achievement of the strategic goals of CoE Afintec. The research method used is a qualitative method with an applied research type, which is focused on solving real problems faced by CoE Afintec. Data were collected through in-depth interviews with related parties and then analyzed using a BPMN (Business Process Model and Notation)-based Business Process Diagram (BPD) to map core processes and see positive and negative values. The research results showed that several processes were not running effectively and optimally. Based on these results, a new business process was redesigned to be more structured, responsive, and in line with the needs and objectives of CoE Afintec development. With the development of this business process, it is hoped that CoE Afintec Polibatam can strengthen its role sustainably as a center of excellence that supports the Tridharma of Higher Education and becomes a profit center for the Polibatam Business Management Department.

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Published

2025-06-20

How to Cite

Jannah, I., Frisca Yuliana Hutagalung, Tia Rivani, Sarima Siregar, Nadia Fathurrahmi Lawita, Dewi Junita, & Susi Lestari. (2025). BUSINESS PROCESS DEVELOPMENT IN CENTER OF EXCELLENCE TO ENHANCE OPERATIONAL OPTIMIZATION. JOURNAL OF APPLIED MANAGERIAL ACCOUNTING, 9(1), 154–163. https://doi.org/10.30871/jama.v9i1.9393

Issue

Vol. 9 No. 1 (2025): JOURNAL OF APPLIED MANAGERIAL ACCOUNTING

Section

Articles

License

Copyright (c) 2025 Izzatul Jannah; Frisca Yuliana Hutagalung, Tia Rivani, Sarima Siregar, Nadia Fathurrahmi Lawita, Dewi Junita, Susi Lestari (Author)

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