User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation Method
DOI:
https://doi.org/10.30871/jaic.v9i3.9285Keywords:
User Interface, Usability Evaluation, Heuristic Evaluation, Mobile ApplicationAbstract
The Sumber Alam Ekspres mobile application is designed to facilitate users in booking bus tickets. Since its launch in December 2020, the app has garnered over 35,000 downloads, averaging 48 downloads per day. Currently, it holds a rating of 4.1 out of 5 on the Google Play Store. User reviews—207 in total—reveal various complaints, particularly regarding mismatched information, malfunctioning features, and unintuitive interface design. To investigate these issues, a usability evaluation was conducted using the Heuristic Evaluation Method with 20 respondents representing different user types and statuses. The evaluation revealed that only one usability principle—Visibility of System Status—achieved a high score (69%). Six heuristics received moderate ratings: Match Between System and the Real World (62.5%), User Control and Freedom (56.5%), Consistency and Standards (53.5%), Error Prevention (52.5%), Recognition Rather Than Recall (59.5%), and Aesthetic and Minimalist Design (63.5%). Meanwhile, three heuristics were rated low: Flexibility and Efficiency of Use (42%), Help Users Recognize, Diagnose, and Recover from Errors (37%), and Help and Documentation (38%). These findings highlight specific areas for improvement in the user interface, particularly in providing adequate guidance, improving efficiency, and ensuring a more intuitive user experience.
Downloads
References
[1] N. Samrgandi, “User Interface Design & Evaluation of Mobile Applications ,” IJCSNS International Journal of Computer Science and Network Security, vol. 21, no. 1, hlm. 55–63, Jan 2021.
[2] Y. Yusuf, “Mengapa UI/UX Design Sangat Penting dalam Pengembangan Aplikasi?,” Fakultas Informatika Telkom University. Diakses: 12 Januari 2025. [Daring]. Tersedia pada: https://bif.telkomuniversity.ac.id/mengapa-ui-ux-design-sangat-penting-dalam-pengembangan-aplikasi/
[3] AppsBrain, “Sumber Alam Ekspres,” AppsBrain. Diakses: 12 Januari 2025. [Daring]. Tersedia pada: https://www.appbrain.com/app/sumber-alam-ekspres/id.sumberalam.app
[4] N. Shifa, “Evaluasi User Interface (UI) dan User Experience (UX) Menggunakan User Centered Design (UCD) (studi kasus : Aplikasi Kanggo),” 2022.
[5] S. Rabila dkk., “Jurnal Informatika Terpadu Analisis Dan Evaluasi User Interface Design Untuk Usability Menggunakan Metode Heuristics Evaluation Pada Web Perusahaan Bioteknologi,” Jurnal Informatika Terpadu, vol. 2, no. 8, hlm. 68–77, [Daring]. Tersedia pada: https://journal.nurulfikri.ac.id/index.php/JIT
[6] A. Maulana, M. D. Septyo, Y. A. Panca, H. A. Fauzan, A. A. Pranoto, dan A. H. Garum, “Evaluasi Heuristic Study Kasus Traveloka,” Universitas Amikom Yogyakarta, 2020.
[7] Yadi, “Analisa Usability Pada Website Traveloka,” Yadi Jurnal Ilmiah Betrik, vol. 09, no. 02, hlm. 172–180, 2018.
[8] G. Brahupadhya Subiksa dkk., “Analisis Evaluasi Kepuasan Pengguna SteamOS Menggunakan Metode Evaluasi Heuristic Analysis of User Satisfaction Evaluation on SteamOS Using Heuristic Evaluation Method,” Jurnal Teknologi dan Informasi, doi: 10.34010/jati.v14i1.
[9] A. Rose Irawati, D. Kurniawan, R. Aflaza Arba, P. Studi Ilmu Komputer, dan F. Matematika dan Ilmu Pengetahuan Alam, “Evaluasi Heuristik pada Aplikasi Terampil untuk Optimalisasi User Interface dan User Experience,” 2020.
[10] M. Subhan1 dan A. Dwi, “Penggunaan Metode Heuristic Evaluation sebagai Analisis Evaluasi User Interface dan User Experience pada Aplikasi BCA Mobile,” JEISBI, vol. 02, hlm. 2021.
[11] P. A. Lestari, I. Aknuranda, dan A. D. Herlambang, “Evaluasi Usability Pada Antarmuka Pengguna Aplikasi PLN Mobile Menggunakan Metode Evaluasi Heuristik,” Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, vol. 3, no. 3, hlm. 2269–2275, 2019, [Daring]. Tersedia pada: http://j-ptiik.ub.ac.id
[12] N. Ketut, T. Purnama, I. Made, A. Pradnyana, dan K. Agustini, “Usability Testing Menggunakan Metode Heuristic Evaluation Pada Aplikasi E-Musrenbang Bappeda Kabupaten Badung,” Jurnal Pendidikan Teknologi dan Kejuruan, vol. 16, no. 1, 2019.
[13] F. R. Tampubolon dan D. Husrizal Syah, “Analisis Peran Desain User Interface Aplikasi Mobile Maxim Menggunakan Metode A/B Testing,” Simkom, vol. 9, no. 2, hlm. 172–183, Jul 2024, doi: 10.51717/simkom.v9i2.441.
[14] N. A. Rachman dan Suryanto, “Analisis Pengalaman Pengguna Aplikasi Mobile Shopee Indonesia Menggunakan HEART dan PULSE Metrics (Survei pada Konsumen Shopee Generasi X),” Jurnal Ilmiah Komputasi, vol. 23, no. 1, Mar 2024, doi: 10.32409/jikstik.23.1.3531.
[15] F. Baran dan S. Muryani, “Remik: Riset dan E-Jurnal Manajemen Informatika Komputer Metode Heuristic Untuk Analisa UI/UX Website SMP Cahaya Harapan 1”, doi: 10.33395/remik.v8i2.13660.
[16] D. Kurnia Wirawan, dan Evi Maria, F. Teknologi Informasi, dan U. Kristen Satya Wacana, “Penerapan Metode Heuristic Evaluation Untuk Evaluasi User Interface Aplikasi Lazada,” 2024.
[17] Sugiyono, Statistika Untuk Penelitian, 1 ed. Bandung : Alfabeta, 2013.
[18] P. S. Mustafa, “Tinjauan Literatur Analisis Uji R Berganda Dan Uji Lanjut Dalam Statistik Inferensial Pada Penelitian Pendidikan Jasmani,” Jurnal Ilmiah Wahana Pendidikan, vol. 9, no. 5, hlm. 571–593, 2023.
[19] M. I. Anshari, R. Nasution, M. Irsyad, A. Z. Alifa, dan I. A. Zuhriyah, “Analisis Validitas dan Reliabilitas Butir Soal Sumatif Akhir Semester Ganjil Mata Pelajaran PAI,” Edukatif : Jurnal Ilmu Pendidikan, vol. 6, no. 1, hlm. 964–975, Mar 2024, doi: 10.31004/edukatif.v6i1.5931.
[20] M. M. Sanaky, L. M. Saleh, dan H. D. Titaley, “Analisis Faktor-Faktor Penyebab Keterlambatan Pada Proyek Pembangunan Gedung Asrama Man 1 Tulehu Maluku Tengah,” Jurnal Simetrik, vol. 11, no. 1, hlm. 432–439, 2021.
[21] G. Sarjana Komputer, “User Interface Heuristic Evaluation Pada Sistem Informasi Nasabah Koperasi Mitra Swadaya PT. Gajah Tunggal Skripsi Sebagai Salah Satu Syarat untuk Memperoleh,” 2019.
[22] “Analisis User Experience Pada Aplikasi PeduliLindungi Dengan Menggunakan Metode Heuristic Evaluation,” Jurnal Ilmiah Komputasi, vol. 22, no. 3, Okt 2023, doi: 10.32409/jikstik.22.3.3365.
[23] A. Rahma Dani, D. Krisbiantoro, dan A. Azis, “Evaluasi Kualitas Layanan Website SMA Negeri 1 Wangon Menggunakan Metode E-Govqual dan Importance Performance Analysis,” Jurnal TEKNO KOMPAK, vol. 16, no. 2, hlm. 151–162, 2023, [Daring]. Tersedia pada: http://smanegeri01wangon.sch.id/.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Arvin Claudy Frobenius, Rizki Candra Kurniawan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) ) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
