Designing an Chatbot with NLP Technology in a Website-Based New Student Admission Information System
Abstract
In the fast pace of digitalization, student admission information system websites face the challenge of providing responsive and quality services to applicants. One emerging solution is the use of chatbots, which enable automated interaction with customers. Technology continues to transform over time. At SMK Insan Teknologi (InTek), the service process is still manual, such as physical archives for student registration, incomplete information, and the absence of an official website. To improve administration and data access, a web-based information system is offered. While the Chatbot helps in interactive services and time efficiency to answer registrants' questions, NLP is used to make the conversation in the chat more natural and easy to understand by registrants. The results of testing the system show that the system functions properly in responding to messages sent through the chatbot on the website both from the message text according to the intent, as well as abstract text and not according to the pattern with an accuracy rate of 87,5%. It is hoped that this research can improve the quality of service and administrative efficiency at SMK Insan Teknologi and can be applied in other educational institutions.
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