The Influence of Employee Engagement, Psychological Capital, and Work-life Balance on Turnover Intention through the mediation of Job Satisfaction of Private Employees in Jabodetabek

Authors

  • Tegar Anugrah Universitas Indonesia, Indonesia

DOI:

https://doi.org/10.30871/jaba.9606

Keywords:

: Employee Recruitment, Employee Selection, Employee Competency, Employee Performance., Quality of Work Life

Abstract

This study aims to analyze the influence of employee engagement, psychological capital, and work-life balance on turnover intention with job satisfaction as a mediating variable. In this study, a quantitative approach was used on 439 private employees in Greater Jakarta. This approach uses the Partial Least Squares–Structural Equation Modelling (PLS-SEM) analysis technique. Research shows that employee engagement, psychological capital, and work-life balance have a significant positive effect on  employee job satisfaction. In addition, it is proven that job satisfaction has a significant negative effect on turnover intention. All three independent variables have a significant effect on turnover intention, either directly or indirectly through job satisfaction as a mediator. Employee engagement is reported to be the most significant factor in increasing job satisfaction and reducing the desire to leave work. These results support the theory of Job Demands-Resources and Social Exchange Theory, both of which emphasize the importance of psychological resources and social relationships in work. In addition, this study also found that there were differences in views between generations about the variables discussed. This research provides theoretical contributions and practical benefits to the development of sustainable employee retention strategies.

Downloads

Download data is not yet available.

References

Al-Suraihi, W. Siti, A. Al-Suraihi, A. Ibrahim, I. (2021). Employee Turnover: Causes, Importance and Retention Strategies. European Journal of Business Management and Research 6(3):10. https://www.researchgate.net/publication/352390912_Employee_Turnover_Causes_Importance_and_Retention_Strategies balance ”, Research and Practice in Human Resource Management, Vol. 13 No. 1, pp. 85-91.

E-Alam, M. Nahar, A. (2022). Employee Satisfaction and Its’ Impact on Organizational Commitment: A Resource Based Approach. International Journal on Recent Trends in Business and Tourism 06(02):01-16. https://www.researchgate.net/publication/365055259_Employee_Satisfaction_and_Its'_Impact_on_Organizational_Commitment_A_Resource_Based_Approach

Eliana, F., & Negoro, D. A. (2024). Pengaruh Gaya Kepemimpinan Transformasional, Work-life Balance, dan Kepuasan Kerja terhadap Turnover Intention. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, 5(4), 2181–2200. https://doi.org/10.47467/elmal.v5i4.919

FISHER G., BULGER C., and SMITH S. C. Beyond Work and Family: A Measure of Work/Nonwork Interference and Enhancement. Journal of Occupational Health Psychology, 2009, 14(4): 441-456. https://doi.org/10.1037/a0016737

Hayman, J. (2005), “Psychometric assessment of an instrument designed to measure work-life

Hooja, H. (2018). WORK-LIFE BALANCE: AN OVERVIEW. International Journal of Management and Social Sciences Research (IJMSSR) ISSN: 2319-4421 Volume 7, No. 1, January 2018. https://www.researchgate.net/publication/348164280_WORK-LIFE_BALANCE_AN_OVERVIEW

IMF. (2017). Millenials and The Future of Work. https://www.imf.org/external/pubs/ft/fandd/2017/06/pdf/fd0617.pdf

Indonesiabaik.id. (2021). Usia Muda Dominasi Penduduk Indonesia. https://indonesiabaik.id/infografis/usia-muda-dominasi-penduduk-indonesia

JUDGE T. A., LOCKE E. A., DURHAM C. C., and KLUGER A. N. Dispositional effects on job and life satisfaction: The role of core evaluations. Journal of Applied Psychology, 1998, 83(1): 17-34. https://doi.org/10.1037/0021-9010.83.1.17

KAKAR A. S., MANSOR N. N. A., and SAUFI R. A. Work-life balance practices and turnover intention. The mediating role of person-organization fit. International Journal of Advanced and Applied Sciences, 2019, 6(9): 76-84. https://doi.org/10.21833/ijaas.2019.09.012

Karatepe and Uludag (2008), “Role stress, burnout and their effects on frontline hotel employees’ job performance: evidence from Northern cyprus”, International Journal of Tourism Research, Vol. 10 No. 2, pp. 111-126.

Kehlan, E. Lehnert, M. (2009). The Millennial Generation: Generation Y and the Opportunities for a Globalised, Networked Educational System. Beyond Current Horizons. https://www.researchgate.net/publication/255588891_The_Millennial_Generation_Generation_Y_and_the_Opportunities_for_a_Globalised_Networked_Educational_System

Kurniawaty. Ramly, M. Ramlawati. (2019). The effect of work environment, stress, and job satisfaction on employee turnover intention. Management Science Letters 9(6):877-886. https://www.researchgate.net/publication/331827884_The_effect_of_work_environment_stress_and_job_satisfaction_on_employee_turnover_intention

Madan, P., & Srivastava, S. (2015). Employee Engagement, Job Satisfaction and Demographic Relationship: An Empirical Study of Private Sector Bank Managers. FIIB Business Review, 4(2), 53–62. https://doi.org/10.1177/2455265820150210

Mendis, M. (2017). The Impact Of Reward System On Employee Turnover Intention: A Study On Logistics Industry Of Sri Lanka. International Journal of Scientific & Technology Research 6(9):67-72. https://www.researchgate.net/publication/328341885_The_Impact_Of_Reward_System_On_Employee_Turnover_Intention_A_Study_On_Logistics_Industry_Of_Sri_Lanka

Mukherjee, T. (2022). Performance, Discrimination, and Work–Life Interface: Perspectives in Workplace Health and Well-being. In: Deb, S., Gerrard, B.A. (eds) Handbook of Health and Well-Being. Springer, Singapore. https://doi.org/10.1007/978-981-16-8263-6_13

Nair, S., Jayabalan, N., Perumal, I., & Subramaniam, M. (2021). Work-Life Balance and Its Impact on Turnover Intention of Married Female Academics in Malaysia: The Mediating Role of Job Satisfaction. Journal of Hunan University (Natural Sciences), 48(12), 429–441.

Ramli, Y. Soelton, M. (2017). THE MILLENNIAL WORKFORCE: HOW DO THEY COMMIT TO THE ORGANIZATION?. International Journal of Business, Economics and Law, Vol. 19, Issue 5 (August). https://ijbel.com/wp-content/uploads/2019/08/K19_204.pdf

Rivaldi , E. and Sadeli, J. (2020) “Investigating the Effects of Psychological Capital on Turnover Intention”, KnE Social Sciences, 4(6), pp. 903–916. doi: 10.18502/kss.v4i6.6650.

Shah, T. A., Khattak, M. N., Zolin, R., & Shah, S. Z. A. (2019). Psychological empowerment and employee attitudinal outcomes: The pivotal role of psychological capital. Management Research Review, 42(7), 797–817. https://doi.org/10.1108/MRR-05-2018-0194

Shammout, E. (2022). THE IMPACT OF WORK ENVIRONMENT ON EMPLOYEES PERFORMANCE. International Journal of Current Research in Science Engineering & Technology 03(11):2582-5208. https://www.researchgate.net/publication/357836304_THE_IMPACT_OF_WORK_ENVIRONMENT_ON_EMPLOYEES_PERFORMANCE

Smith, T. Nichols, T. (2015). Understanding the Millenial Generation. Journal of Business Diversity Vol. 15(1) 2015. http://www.na-businesspress.com/JBD/NicholsT_Web15_1_.pdf

Sun, C., Xing, Y., Wen, Y., Wan, X., Ding, Y., Cui, Y., Xu, W., Wang, X., Xia, H., Zhang, Q., & Yuan, M. (2023). Association between career adaptability and turnover intention among nursing assistants: the mediating role of psychological capital. BMC Nursing, 22(1), 1–12. https://doi.org/10.1186/s12912-023-01187-y

Vanderpool, C. and Way, S.A. (2013), “Investigating work–family balance, job anxiety, and turnover intentions as predictors of health care and senior services customer-contact employee voluntary turnover”, Cornell Hospitality Quaterly, Vol. 54 No. 2, pp. 149-160.

Yan Z, Mansor ZD, Choo WC, Abdullah AR. Mitigating Effect of Psychological Capital on Employees' Withdrawal Behavior in the Presence of Job Attitudes: Evidence From Five-Star Hotels in Malaysia. Front Psychol. 2021 Mar 18;12:617023. doi: 10.3389/fpsyg.2021.617023. PMID: 33868086; PMCID: PMC80449

Downloads

Published

2025-09-26

How to Cite

Anugrah, T. (2025). The Influence of Employee Engagement, Psychological Capital, and Work-life Balance on Turnover Intention through the mediation of Job Satisfaction of Private Employees in Jabodetabek. Journal of Applied Business Administration, 9(2), 418–438. https://doi.org/10.30871/jaba.9606