Effects of Perceived Ease of Use, Security, Perceived Usefulness, and Trust on the Use of E-Wallet "DANA" on ZXY Polytechnic Students

  • Afrina Nurulda Ningsih Politeknik Negeri Batam, Batam, Indonesia
  • Nur Rahmah Andayani Politeknik Negeri Batam, Batam, Indonesia
Keywords: Perceived Ease of Use, security, Perceived Usefulness, Trust, Interest in Use

Abstract

Nowadays, technological developments have an impact on business transactions, including payment systems. One of the tangible proofs of the technological development of this digital payment system is a digital wallet or e-wallet. This study aims to determine, test, and identify the extent to which the variables perceived ease of use, security, perceived usefulness, and trust have an influence on ZXY Polytechnic students in using the DANA e-wallet. This study uses a quantitative approach with the number of samples taken as many as 96 respondents and the population comes from ZXY Polytechnic students who are determined by nonprobability sampling techniques using the quota sampling method. The data collection technique is by literature study and distributing questionnaires. Data processing techniques using SPSS version 29.0. The results of this study indicate that the variables perceived ease of use and security do not have a significant effect on interest in use. While the variables of perceived usefulness and trust have a significant effect on interest in use.

Downloads

Download data is not yet available.

References

Ariningsih, E. P., Wijayanti, W., & Prasaja, M. G. (2022). Intention to Use E-wallet Dilihat dari Perceived Usefulness, Perceived Ease of Use, Perceived Security, dan Trust. Jurnal Maksipreneur: Manajemen, Koperasi, Dan Entrepreneurship, 11(2), 227. https://doi.org/10.30588/jmp.v11i2.916

Bagla, R. K., & Sancheti, V. (2018). Gaps in customer satisfaction with digital wallets: challenge for sustainability. Journal of Management Development, 37(6), 442–451. https://www.emerald.com/insight/content/doi/10.1108/JMD-04-2017-0144/full/html

Chandra S, & Kumar KN. (2018). Exploring Factors Influencing Organizational Adoption of Augmented Reality in E-commerce: Empirical Analysis Using Technology-Organization-Environment Model. Journal of Electronic Commerce Research, 19(3), 237–265.

Chawla, D., & Joshi, H. (2019). Consumer attitude and intention to adopt mobile wallet in India – An empirical study. International Journal of Bank Marketing, 37(7), 1590–1618. https://www.emerald.com/insight/content/doi/10.1108/IJBM-09-2018-0256/full/html

Diva, N., Rembulan, R., & Firmansyah, E. A. (2020). Perilaku Konsumen Muslim Generasi-Z Dalam Pengadopsian Dompet Digital. In Valid Jurnal Ilmiah (Vol. 17, Issue 2).

Katon, F., & Yuniati, U. (2020). Fenomena Cahless Society Dalam Pandemi Covid-19 (Kajian Interaksi Simbolik Pada Generasi Milenial). Jurnal Signal, 8(2), 134–145.

Miliani, L., Purwanegara, S., Tantri, M., & Indriani, D. (2013). Adoption Behavior of E-Money Usage. In Information Management and Business Review (Vol. 5, Issue 7).

Nustini, Y., & Zhafiri, F. (2020). An investigation on factors influencing the intention to use e-money: A case study in Pontianak, Indonesia. Jurnal Akuntansi Dan Auditing Indonesia, 24(2). https://doi.org/10.20885/jaai.vol24.is

Pahlevi, R. (2022). Survei Daily Social: OVO Jadi Dompet Digital Paling Banyak Dipakai Masyarakat. Databoks. https://databoks.katadata.co.id/datapublish/2022/01/12/survei-dailysocial-ovo-jadi-dompet-digital-paling-banyak-dipakai-masyarakat

Prakosa, A., & Wintaka, D. J. (2020). Analisis Faktor-Faktor yang Mempengaruhi Minat Penggunaan Ulang E-Wallet pada Generasi Milenial di Daerah Istimewa Yogyakarta. Bisman (Bisnis Dan Manajemen): The Journal of Business and Management, 3(1), 72–85.

Pratiwi, D. F., & Dewi, C. K. (2018). Faktor-Faktor (Benefits, Trust, Self-Efficacy, Ease of Use, Security) yang Mempengaruhi Persepsi Konsumen pada E-Money di Indonesia (Studi pada Penggunaan E-Money Mandiri, BCA, BNI, BRI). Jurnal Sekretaris & Administrasi Bisnis, 2(2), 24–37. http://jurnal.asmtb.ac.id/index.php/jsab

Rahmawati, Y. D., Yuliana, R., Tinggi, S., Bank, I. E., & Jateng, B. (2020). Pengaruh Persepsi Manfaat, Persepsi Kemudahan, dan Persepsi Keamanan Terhadap Keputusan Penggunaan E-Wallet pada Mahasiswa STIE Bank BPD JATENG. Journal of Economics and Banking, 2(2), 157–168. https://www.liputan6.com

Violinda, Q., & Khorunnisya, N. V. (2022). Minat Generasi Milenial Menggunakan E-Wallet Link Aja: Perspektif Teori Persepsi dan Perilaku. Jurnal Aplikasi Bisnis Dan Manajemen. https://doi.org/10.17358/jabm.8.1.181

Wahyuningsih, D., & Nirawati, L. (2022). Pengaruh Kemudahan dan Keamanan Terhadap Loyalitas Pelanggan E-Wallet AplikasiDANA. Jurnal Pendidikan Ekonomi (JURKAMI), 7(3), 435–445. https://doi.org/10.31932/jpe.v7i3.2123

Published
2024-09-30
How to Cite
Ningsih, A., & Andayani, N. (2024). Effects of Perceived Ease of Use, Security, Perceived Usefulness, and Trust on the Use of E-Wallet "DANA" on ZXY Polytechnic Students. Journal of Applied Business Administration, 8(2), 385-397. https://doi.org/10.30871/jaba.v8i2.7590