The Influence of Organizational Citizenship Behavior (OCB) and Organizational Commitment on Employee Performance in the Representative Office of BKKBN of Bangka Belitung Islands Province
Keywords:
Organizational Citizenship Behavior (OCB), Organizational Commitment, Employee Performance
Abstract
In the dynamic landscape of modern organizations, the endeavor to enhance employee performance continues to be a primary focus for managers and leaders, while is an increasing acknowledgment of the significance of intangible factors such as Organizational Citizenship Behavior (OCB) and Organizational Commitment in influencing employee performance. Therefore, this study aims to investigate and assess the impact of OCB and organizational commitment on employee performance within the Representative Office of BKKBN of Bangka Belitung Islands Province. Employing a quantitative methodology and utilizing questionnaires as data collection tools, the research utilized a saturated sampling method, encompassing all employees as the study's sample, comprising a total of 104 respondents. The investigation employed multiple linear regression analysis to examine the influence of OCB and organizational commitment on employee performance. The findings suggest that both OCB and organizational commitment exert a positive and statistically significant impact on employee performance, whether considered independently or concurrently. The findings of this study offer insights into factors influencing employee performance and offer practical recommendations for management to enhance OCB and organizational commitment, thereby improving overall employee performance.
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References
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Rahardjo, D. A. S. (2022). Manajemen Sumber Daya Manusia. Semarang: Yayasan Prima Agus Teknik.
Sakban, S., Nurmal, I., & Ridwan, R. Bin. (2019). Manajemen sumber daya manusia. Alignment: Journal of Administration and Educational Management, 2(1), 93–104. https://doi.org/https://doi.org/10.31539/alignment.v2i1.721
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Siddiq, M. (2018). Pengaruh Organizational Citizenship Behavior (OCB) Terhadap Kinerja Karyawan PT. Sun Life Financial Syariah Medan. Skiripsi. Universitas Sumatera Utara. http://repositori.usu.ac.id/handle/123456789/5446
Sopiah. (2008). Perilaku Organisasional. Yogyakarta: CV. Andi Offset.
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Suzana, A. (2017). Pengaruh Organizational Citizenship Behavior (OCB) terhadap kinerja karyawan (studi di: PT. Taspen (Persero) kantor cabang Cirebon). LOGIKA Jurnal Ilmiah Lemlit Unswagati Cirebon, 19(1), 42–50. https://jurnal.ugj.ac.id/index.php/logika/article/view/575/358
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Tolentino, R. C. (2013). Organizational commitment and job performance of the academic and administrative personnel. International Journal of Information Technology and Business Management, 15(1), 51–59. https://api.semanticscholar.org/CorpusID:146230097
Wahjono, S. I. (2015). Manajemen Sumber Daya Manusia. Jakarta: Salemba Empat. ISBN: 978-979-061-575-5.
Walz, S. M., & Niehoff, B. P. (2000). Organizational citizenship behaviors: Their relationship to organizational effectiveness. Journal of Hospitality & Tourism Research, 24(3), 301–319. https://doi.org/https://doi.org/10.1177/109634800002400301
Andayani, I., & Tirtayasa, S. (2019). The Influence of Leadership, Organizational Culture, and Motivation on Employee Performance. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 45–54. http://jurnal.umsu.ac.id/index.php/MANEGGIO/article/view/3367
Arianty, N. (2014). Pengaruh budaya organisasi terhadap kinerja pegawai. Jurnal Ilmiah Manajemen Dan Bisnis, 14(2). https://jurnal.umsu.ac.id/index.php/mbisnis/article/viewFile/189/129
Boone, L. E., & Kurt, D. L. (2007). Pengantar Bisnis Kontemporer, buku 1. Jakarta: Salemba Empat: ISBN:9789796914326.
Budianto, A. A. T., & Katini, A. (2015). Pengaruh Lingkungan Kerja terhadap Kinerja Pegawai Pada PT Perusahaan Gas Negara (Persero) Tbk SBU Distribusi Wilayah I Jakarta. KREATIF: Jurnal Ilmiah Prodi Manajemen Universitas Pamulang Vol. 3, No.1, Oktober 2015. https://doi.org/http://dx.doi.org/10.32493/jk.v3i1.y2015.p%25p
Busro, M. (2018). Teori-Teori Manajemen Sumber Daya Manusia. Jakarta: Prenadamedia Group. ISBN: 978-602-422-287-1.
Chughtai, A. A., & Zafar, S. (2006). Antecedents and consequences of organizational commitment among Pakistani university teachers. Applied HRM Research, 11(1), 39.
Edison, E., Anwar, Y., & Komariyah, I. (2016). Manajemen Sumber Daya Manusia: Strategi dan perubahan dalam rangka meningkatkan kinerja pegawai dan organisasi. Bandung: Alfabeta. ISBN: 9786022892168.
Elbadiansyah. (2019). Manajemen Sumber Daya Manusia. Malang: CV IRDH.
Fauzan, A. H. (2014). Pengaruh Komitmen Organisasional Terhadap Kinerja Karyawan PT. Bank Mandiri. Tbk. Area Cirebon (Yos Sudarso). Jurnal Pendidikan Manajemen Bisnis Fakultas Pendidikan Ekonomi Dan Bisnis Universitas Pendidikan Indonesia.
Febrian, W. D., Ardista, R., Kutoyo, M. S., Suryana, Y., Febrina, W., Kusnadi, K., Suryawan, R. F., Purba, T. Y. B., Sudiarti, S., & Libriantono, B. (2022). Manajemen Sumber daya manusia. Purbalingga: Eureka Media Aksara. ISBN: 978-623-487-181-4.
Fitriastuti, T. (2013). Pengaruh kecerdasan emosional, komitmen organisasional dan organizational citizenship behavior terhadap kinerja karyawan. JDM (Jurnal Dinamika Manajemen), 4(2). https://journal.unnes.ac.id/nju/jdm/article/view/2753/2813
Ghozali, I. (2013). Aplikasi Analisis Multivariate dengan Program IBM SPSS 21, Edisi Ketujuh. Semarang: Universitas Diponegoro.
Hanggraeni, D. (2012). Manajemen sumber daya manusia. Jakarta: Universitas Indonesia Publishing.
Hasibuan, M. S. (2016). Manajemen sumber daya manusia. Jakarta: Bumi Aksara. ISBN: 979-526-491-5.
Laili, I. (2016). Manajemen Sumber Daya Manusia. Medan: Universitas Medan Area. https://repositori.uma.ac.id/handle/123456789/14495
Leksono, L. A. B. (2018). Pengaruh Organizational Citizenship Behavior (Ocb) Dan Quality Of Work Life (Qwl) Terhadap Kinerja Karyawan. Jakarta: Fakultas Ekonomi dan Bisnis UIN Syarif Hidayatullah. https://repository.uinjkt.ac.id/dspace/handle/123456789/40404
Lina, D. (2014). Analisis Pengaruh Kepemimpinan Dan Budaya Organisasi Terhadap Kinerja Pegawai Dengan Sistem Reward Sebagai Variabel Moderating. Jurnal Riset Akuntansi Dan Bisnis, 14, 77–97. https://doi.org/https://doi.org/10.30596/jrab.v14i1.157
Luthans, F. (2011). Organizational Behavior An Evidence-Based Approach Twelfth Edition. New York: McGraw-Hill Irwin.
Mangkunegara, A. A. A. P. (2011). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya.
Mathis, R. L., Jackson, J. H., Valentine, S. R., & Meglich, P. (2016). Human resource management. Boston: Cengage Learning.
Nufus, H. (2011). Pengaruh organizational citizenship behavior (OCB) terhadap kinerja karyawan di PT. Putra Pertiwi karya utama. https://repository.uinjkt.ac.id/dspace/handle/123456789/4756
Nurandini, A., & Lataruva, E. (2014). Analisis pengaruh komitmen organisasi terhadap kinerja karyawan (studi pada pegawai perum PERUMNAS Jakarta). Jurnal Studi Manajemen Organisasi, 11(1), 78–91. https://doi.org/https://doi.org/10.14710/jsmo.v11i1.13164
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational citizenship behavior: Its nature, antecedents, and consequences. London: Sage Publications. ISBN: 0-7619-2995-9 (cloth).
Pristiwati, M. (2018). Pengaruh komitmen organisasional dan organizational citizenship behavior terhadap kinerja karyawan (Studi pada karyawan PT PLN (Persero) Area Sidoarjo). Universitas Brawijaya. https://api.semanticscholar.org/CorpusID:150970646
Putri, Y. D., & Utami, H. N. (2017). Pengaruh organizational citizenship behavior (OCB) terhadap kinerja (studi pada tenaga perawat ruang rawat inap Rumah Sakit Baptis Batu). Jurnal Administrasi Bisnis (JAB) Vol, 46, 26–34. http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/view/1779
Rahardjo, D. A. S. (2022). Manajemen Sumber Daya Manusia. Semarang: Yayasan Prima Agus Teknik.
Sakban, S., Nurmal, I., & Ridwan, R. Bin. (2019). Manajemen sumber daya manusia. Alignment: Journal of Administration and Educational Management, 2(1), 93–104. https://doi.org/https://doi.org/10.31539/alignment.v2i1.721
Shaleh, M., & Firman, S. P. (2018). Komitmen organisasi terhadap kinerja pegawai. Makassar: Penerbit Aksara Timur. ISBN:978-602-5802-07-2.
Siddiq, M. (2018). Pengaruh Organizational Citizenship Behavior (OCB) Terhadap Kinerja Karyawan PT. Sun Life Financial Syariah Medan. Skiripsi. Universitas Sumatera Utara. http://repositori.usu.ac.id/handle/123456789/5446
Sopiah. (2008). Perilaku Organisasional. Yogyakarta: CV. Andi Offset.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif Dan R&D. Bandung: CV Alfabeta.
Suzana, A. (2017). Pengaruh Organizational Citizenship Behavior (OCB) terhadap kinerja karyawan (studi di: PT. Taspen (Persero) kantor cabang Cirebon). LOGIKA Jurnal Ilmiah Lemlit Unswagati Cirebon, 19(1), 42–50. https://jurnal.ugj.ac.id/index.php/logika/article/view/575/358
Ticoalu, L. K. (2013). Organizational citizenship behavior (OCB) dan komitmen organisasi pengaruhnya terhadap kinerja karyawan. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 1(4). https://doi.org/https://doi.org/10.35794/emba.1.4.2013.2806
Tolentino, R. C. (2013). Organizational commitment and job performance of the academic and administrative personnel. International Journal of Information Technology and Business Management, 15(1), 51–59. https://api.semanticscholar.org/CorpusID:146230097
Wahjono, S. I. (2015). Manajemen Sumber Daya Manusia. Jakarta: Salemba Empat. ISBN: 978-979-061-575-5.
Walz, S. M., & Niehoff, B. P. (2000). Organizational citizenship behaviors: Their relationship to organizational effectiveness. Journal of Hospitality & Tourism Research, 24(3), 301–319. https://doi.org/https://doi.org/10.1177/109634800002400301
Published
2024-03-22
How to Cite
Triana, M., Hamsani, H., & Widokarti, J. (2024). The Influence of Organizational Citizenship Behavior (OCB) and Organizational Commitment on Employee Performance in the Representative Office of BKKBN of Bangka Belitung Islands Province. Journal of Applied Business Administration, 8(1), 1-13. https://doi.org/10.30871/jaba.v8i1.7322
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Articles
Copyright (c) 2024 Mika Triana, Hamsani Hamsani, Joko Rizkie Widokarti
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
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