1.
Setia AR, Meiriza A, Novianti H. Assessing the Maturity Level of Open Ticket Services Using ITIL V4 Framework. JAIC [Internet]. 2026 Apr. 20 [cited 2026 Sep. 12];10(2):1639-46. Available from: https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/12345