Sapanji RAEVT, Hamdani D, Harahap P. Sentiment Analysis of the Top 5 E-commerce Platforms in Indonesia using Text Mining and Natural Language Processing (NLP). JAIC [Internet]. 2023 Nov. 30 [cited 2025 Feb. 23];7(2):202-11. Available from: https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/6517