Wibowo, Arief, and Hariyanto Hariyanto. “Comparison of Naive Bayes Method With Support Vector Machine in Helpdesk Ticket Classification”. Journal of Applied Informatics and Computing 7, no. 2 (November 30, 2023): 165-171. Accessed November 21, 2024. https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/6376.