Sapanji, R. A. E. V., Hamdani, D. and Harahap, P. (2023) “Sentiment Analysis of the Top 5 E-commerce Platforms in Indonesia using Text Mining and Natural Language Processing (NLP)”, Journal of Applied Informatics and Computing, 7(2), pp. 202-211. doi: 10.30871/jaic.v7i2.6517.