SETIA, Arvhi Randita; MEIRIZA, Allsela; NOVIANTI, Hardini. Assessing the Maturity Level of Open Ticket Services Using ITIL V4 Framework. Journal of Applied Informatics and Computing, [S. l.], v. 10, n. 2, p. 1639–1646, 2026. DOI: 10.30871/jaic.v10i2.12345. Disponível em: https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/12345. Acesso em: 14 sep. 2026.