MUTMAINNA, Mutmainna; HAMRUL, Heliawati; FIRGIAWAN, Wawan. Performance Analysis of KNN and BERT Algorithms for Classifying Student Sentiments Towards Campus Services. Journal of Applied Informatics and Computing, [S. l.], v. 10, n. 1, p. 1038–1049, 2026. DOI: 10.30871/jaic.v10i1.11365. Disponível em: https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/11365. Acesso em: 14 sep. 2026.