Saputra, Yovan, and Shinta Hati. 2019. “ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN OJEK ONLINE (WAKJEK) DI KOTA BATAM”. Journal of Applied Business Administration 1 (1), 96-121. https://doi.org/10.30871/jaba.v1i1.1271.