TARIGAN, Yulinda; ULIMAZ, Putri Malva. THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: A CASE STUDY ON PASSENGER FERRY ROUTE BATAM-TANJUNG PINANG. Journal of Applied Business Administration, [S. l.], v. 4, n. 2, p. 221–226, 2020. DOI: 10.30871/jaba.v4i2.2103. Disponível em: https://jurnal.polibatam.ac.id/index.php/JABA/article/view/2103. Acesso em: 23 feb. 2025.