NOSITA, Firda. E-SERVQUAL, PROMOSI DAN LOYALITAS PELANGGAN MARKETPLACE. Journal of Applied Business Administration, [S. l.], v. 4, n. 1, p. 38–44, 2020. DOI: 10.30871/jaba.v4i1.1937. Disponível em: https://jurnal.polibatam.ac.id/index.php/JABA/article/view/1937. Acesso em: 14 sep. 2026.