Analysis of The Influence of System Quality, Information Quality, Service Quality on Net Benefits in The Finance Billing Management System (FBMS)
DOI:
https://doi.org/10.30871/jaat.v9i2.7412Keywords:
system quality, information quality, service quality, user satisfaction, net benefit, DeLone and McLean IS success modelAbstract
The information system applied at BP Batam is the Finance Billing Management System (FBMS). FBMS manages financial reports from budgeting, receipts, and expenditures. This study examines how the quality of the system, information, and service influence user satisfaction and how user satisfaction impacts the net benefits of implementing the FBMS application at BP Batam. This research model adopts the DeLone and McLean IS success model. This research uses quantitative research. The population in this study were employees of BP Batam with a sampling technique using a nonprobability sampling method. The sample used was 60 FBMS users. The findings indicate that user satisfaction is influenced by system, information, and service quality, which in turn influences net benefit.
Downloads
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Ayu Selia Maharani, Indra Lukmana Putra

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.