Level of Student Satisfaction on Quality of Private Higher Education Service

  • Irsutami Irsutami Politeknik Negeri Batam
  • Apri Apri Politeknik Negeri Batam
Keywords: quality of teaching and learning, dimensions of service quality, perceptions and expectations

Abstract

The research examines the level of student satisfaction with quality of services of university. Quality of service is measured by the five dimensions namely Tangible, Reliability, responsiveness, Assurance and Empathy. The data used in this research is primary data therefore this research using a questioner. Distributed questioner to students as many as 80 active academic year 2014/2015. Successfully complete questionnaires and return as many as 80 questionnaires. Measuring the level of satisfaction by asking the perceptions and expectations of students against five dimensions of quality. In general, the results showed that the research feel quite satisfied with the service quality dimensions, but there are several indicators in the dimensions that should be of concern GBSB organizers to create better satisfaction.

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Author Biographies

Irsutami Irsutami, Politeknik Negeri Batam

Jurusan Manajemen Bisnis

Apri Apri, Politeknik Negeri Batam

Jurusan Manajemen Bisnis

Published
2017-03-01
How to Cite
Irsutami, I., & Apri, A. (2017). Level of Student Satisfaction on Quality of Private Higher Education Service. Journal of Applied Accounting and Taxation, 2(1), 42-48. https://doi.org/10.5281/zenodo.1306542

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