TOTAL QUALITY MANAGEMENT TERHADAP KINERJA MANAJERIAL DENGAN SISTEM PENGUKURAN KINERJA SEBAGAIVARIABEL MODERATING PADA FAJAR GRUP

Abstract

Total Quality Management (TQM) is one technique that is often used by companies in order to improve  its
performance.The aims of the research were to (1) determine  and  test whether total quality management
(TQM)has positive effect on managerial performance at Fajar Group, (2) determine and test whether TQM
measurement  has  effect  on  managerial  performance  at  Fajar  Group,  (3)  determine  and  test  whether
measurement  system  of  TQM  has  a  role  as  moderating  variable  between  TQM  and  managerial
performance at Fajar Group. The research was a quantitative study conducted in companies belonging to
Fajar Group. The population consisted of  58 respondents  taken from 24 companies by considering the
number of managers at mid-level of each company .  The measurement wasdone using quantitative data with
Moderated Regression Analysis (MRA)  analysis.  The results  of the research indicate that  (1) TQM  has
positive  effect on managerial performance,  (2)  performance measurement system has positive effect on
managerial performance at Fajar Group, (3) TQM interaction  with performance management system has
effect on managerial performance at Fajar Group.
Keyword: total quality management, managerial performance.